Privacy Policy

Last Updated: 25 April 2025

Protecting your Privacy

Carmain Consulting Services Limited (known as Carmain Consulting Services, or Carmain Consulting) are committed to protecting the privacy and security of your personal information. This privacy notice aims to give you information on the types of personal data we may collect about you when you interact with us, how we will collect and process your personal data through your use of our website and during and after use of any of the services provided by us. It also explains how we will store and handle and keep that data safe.

This notice applies to anyone who uses our website or services.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting personal data about you so that you are fully aware of how and why we are using your data.

The following sections will answer any questions you have but if not, please do get in touch by contacting us by post, telephone or email. Contact details are shown below.

Controller

Carmain Consulting Services, Head Office 35 Brockhill Rise, Inverurie, Aberdeenshire, AB51 5RH (collectively referred to as Firm, we, us, our in this privacy notice) are the controllers and are responsible for your personal data. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

It is likely that we will need to update this Privacy Notice from time to time. You are welcome to come back and check this at any time or contact us by any of the means shown below. The law on data protection sets out a number of different reasons or conditions for which an organisation may collect and process your personal data, including:

Consent

In specific situations, eg special categories, we may collect and process your data with your consent. This might include when you complete a form online to receive an email about ways you can receive information about us and our services.

When Carmain Consulting Services collect your personal data, we will always make clear to you why data is necessary and for what purpose.

Contractual obligations

We may need your personal data to comply with our contractual obligations when using one of our many services.

Contractual obligations

We need your personal data to comply with our contractual obligations when using one of our many services.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting Carmain Consulting Services to law enforcement.

Legitimate interest

In respect of our clients, we require your data to pursue our legitimate interests in a way which might reasonably be expected when we pursue our aims and objectives as an organisation and which does not materially impact your rights, freedom or interests.

For example, we will use personal details to send regular information to our clients about our services.

Further legal controls apply to data relating to criminal convictions and allegations of criminal activity. We may process such data on the same grounds as those identified for “special categories” referred to above.

When we collect your data

When you email us we may collect your name, gender, date of birth, postal address, email and telephone number. For your security, we keep all data secure with appropriate organisational and technical safeguards to keep information safe. When we interact with you we may also collect notes from our conversations with you, details of any complaints or comments you make. We might record your age for identity where the law requires this. We may use technology such as cookies to help us deliver relevant and interesting content in our communications in the future.

We will only ask for and use your personal data collected for the purpose stated at the point at which it is collected. If we believe your data is no longer needed for this purpose we will not process your data further.

We may collect your social media username, if you interact with us through those channels, to help us respond to your comments, questions and feedback.

The data privacy law allows this as part of our legitimate interest in understanding our clients.

If and when you wish to change how we use your data, you will find details in the ‘What are my rights?’ section below.

An overview of your data protection rights 

• Access to the personal information we may hold about you. This is free of charge and will be supplied to you within one month of your request.
• You can withdraw consent, or object to marketing communications we send you if we do not have a legitimate interest to continue, or once the purpose for which we hold the data has ended.
• You can object to our processing of your personal information for direct marketing purposes.
• You have a right to know why we are processing your data and whether we are sharing your information with any third parties.
• You have the right to request a copy of any information about you that we may hold at any time to check whether it is accurate.
• To ask for your information, please contact the Data Protection Officer using the details below.

Data Retention

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely, put beyond use or anonymised.

Sharing your data

Should we need to, we will share your personal data with third parties and suppliers outside the European Economic Area (EEA).

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA such the USA. For example, this might be required when we store data in a Cloud.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA and we will treat the information under the guiding principles of this Privacy Notice.

Stopping us from using your data in the future

You can stop communications from us by contacting us using the information below.

How to complain about our processing of your data

If you feel that your data has been handled incorrectly, or you are unhappy with the way we have dealt with your query regarding the way we use your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) which regulates the use of information in the UK.

You can call them on 0303 123 1113 or go online to www.ico.org.uk/concerns

If you are based outside the UK you have the right to complain to the relevant data protection supervisory authority in your country.

If you would like to discuss any aspect of this policy or the way we handle or process your information please contact our Data Protection Officer using the details below.

Here is how to get in touch:

By Post – By writing to us at: Carmain Consulting Services, 35 Brockhill Rise, Inverurie, Aberdeenshire AB51 5RH.

By e-mail – You can e-mail us at:

contactus@carmainconsulting.com By Telephone – Please call us on 07740681422